FAQs
Frequently asked questions
1. Do I have to register before I can purchase on your website and what is the minimum order requirement?
You do not need to register before purchasing, however registering and then logging in to your account will enable you to complete checkout process quickly and allows you to add different shipping addresses. We will also keep all registered customers updated with latest offers and new products.
There is £75+VAT minimum order threshold for UK orders.
Orders Outside UK Minimum Order spend is £350
2. Can I place my order over the phone?
All orders have to be placed directly on the website. We are happy to take your order via emails and process it for you on the system for bank transfer payment, please feel free to e-mail us your order and we will be happy to help you.
3. Can I revise my order and add more product lines?
You may revise your order and add/remove any product lines prior to despatch, hence you need to get in touch with us as soon as possible. If additional payment is required, the goods will only be despatched once the outstanding balance has been settled.
4. Can I return the products ordered for an exchange or refund?
Distance Selling Regulations (DSR) state a customer has the ‘right to cancel’ the contract at any time up to ‘7 working days starting the day after delivery’. The goods must be returned unused, unopened and in the same condition as they were originally dispatched by Wholesale Cosmetics. We will not accept, for exchange or refund, any item which has been used or is not in the exact condition in which it was dispatched by us.
You must contact us by phone and email to confirm which items are being returned. You will be requested to return the goods by first class post (we recommend you obtain Proof of Posting) and you will be required to pay the cost of returning the goods and obtaining any insurance for higher value returns. There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time.
Please see the Returns & Refunds policy for further information.
5. I have received damaged or incorrect goods, what is the procedure for returns?
In the rare event of a customer receiving an incorrect item, Wholesale Cosmetics will, upon receipt of the returned incorrect item, send the correct item and refund the return postage.
Wholesale Cosmetic staff take considerable time and care in packing the goods to ensure their safe arrival to the customer. If a product has been damaged in transit or is faulty, please contact us within 3 working days of order receipt to arrange a replacement or a refund and return of the faulty item by first class post.
Please see the Returns & Refunds policy for further information.
6. How do I get the answer to my question, which is not listed here ?
If you are unable to find the answer to your questions, please email info@thecosmetickingdom.co.ukand we will endeavour to reply back to you promptly with the information you require.
